Privacy Policy

Effective Date: 16 August 2026
Last Updated: 16 August 2026

Parelora F.Z.E. (“Parelora”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you visit parelora.ae, purchase our digital products, subscribe to our communications, contact us, apply for or participate in our community, attend an experience, or otherwise interact with Parelora.

Parelora F.Z.E. is a Free Zone Establishment incorporated in the Ajman Free Zone, United Arab Emirates.

For privacy-related enquiries, contact:

hello@parelora.ae

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Parelora, we may collect the following categories of information.

Information You Provide Directly

This may include:

  • your name;

  • email address;

  • telephone number;

  • billing information;

  • country or location;

  • account or membership information;

  • information provided through contact forms;

  • information supplied when purchasing a product;

  • communications you send to us;

  • responses to questionnaires, applications, surveys or feedback requests;

  • preferences relating to Parelora communications, products, membership or experiences;

  • information you voluntarily provide while participating in the Parelora community or an experience.

You are not required to provide information that we do not reasonably need to provide the relevant service.

Transaction and Purchase Information

When you make a purchase, we may receive information concerning:

  • the product purchased;

  • transaction date;

  • transaction amount and currency;

  • payment status;

  • billing details;

  • order number;

  • refund or dispute information;

  • information necessary to provide access to your digital purchase.

Payment card details are ordinarily processed by third-party payment providers rather than stored directly by Parelora.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • referring pages;

  • pages viewed;

  • date and time of access;

  • approximate geographic location derived from technical information;

  • website interactions;

  • session and cookie information;

  • analytics and performance information.

This information may be collected using cookies, pixels, analytics technologies and similar tools, subject to applicable law and your cookie choices.

2. How We Use Personal Information

We may process personal information for purposes including:

  • operating and maintaining the Parelora website;

  • processing orders and payments;

  • delivering purchased digital products;

  • administering accounts or memberships;

  • responding to enquiries and support requests;

  • providing information about products, experiences, membership or community activities;

  • maintaining transaction and accounting records;

  • sending transactional communications;

  • sending marketing communications where permitted;

  • administering mailing lists;

  • understanding how visitors use our website;

  • improving our website, products and experiences;

  • protecting Parelora, our users and our systems from fraud, abuse or unlawful activity;

  • enforcing our agreements and policies;

  • managing complaints and disputes;

  • fulfilling legal, regulatory, accounting and tax obligations;

  • establishing, exercising or defending legal claims;

  • carrying out legitimate business administration;

  • complying with lawful requests from competent authorities.

We will not intentionally use personal information for purposes materially incompatible with the purpose for which it was collected unless permitted by applicable law.

3. Legal Bases for Processing

Where applicable law requires a lawful basis for processing, Parelora may process personal information on one or more of the following bases:

Consent. You have given permission for a particular form of processing.

Performance of a contract. Processing is necessary to provide a product, membership, service or experience you requested.

Legal obligation. Processing is necessary for us to comply with applicable legal or regulatory requirements.

Legitimate business interests. Processing is reasonably necessary to operate, protect and improve Parelora, provided those interests do not unlawfully override your rights.

Legal claims and protection of rights. Processing may be necessary to establish, exercise or defend legal rights or claims.

Where processing is based on your consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.

4. Marketing Communications

If you subscribe to Parelora communications, we may send you editorial letters, product releases, invitations, community information and other Parelora communications.

You may unsubscribe at any time by using the unsubscribe function provided in an email or by contacting:

hello@parelora.ae

Unsubscribing from marketing does not prevent us from sending communications necessary to fulfil an order, administer an account, address a transaction, respond to you or meet legal obligations.

We do not sell your personal information to third parties for their independent marketing purposes.

5. Payments

Payments may be processed through third-party payment processors, including Stripe, or another payment provider displayed at checkout.

Payment processors may independently collect and process payment information in accordance with their own privacy notices and legal obligations.

Parelora generally receives confirmation of the transaction and information necessary to administer your order rather than your complete payment card credentials.

6. Service Providers

We may use trusted third parties to help operate Parelora, including providers of:

  • website hosting and commerce infrastructure;

  • payment processing;

  • email services;

  • cloud storage;

  • customer communications;

  • analytics;

  • website security;

  • accounting;

  • professional services;

  • marketing technology;

  • community or membership technology.

Our current infrastructure may include services provided by Squarespace, Stripe and Google Workspace.

Such providers may process information on our behalf or, in certain circumstances, act as independent controllers of information.

We expect service providers handling information on our behalf to use appropriate safeguards and only process information for authorised purposes.

7. International Data Transfers

Parelora is established in the United Arab Emirates, but some of our service providers may process or store information in other countries.

Accordingly, your information may be transferred to, accessed from or stored in jurisdictions outside the country in which you live.

Where applicable law requires safeguards for international transfers, we will seek to use legally recognised transfer mechanisms, contractual protections or other appropriate safeguards.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

  • enabling essential website functions;

  • preserving settings and preferences;

  • securing the website;

  • remembering consent selections;

  • processing commerce functions;

  • measuring website performance;

  • understanding website usage;

  • improving user experience;

  • supporting advertising or campaign measurement where enabled.

Where required, non-essential cookies will be used subject to the choices you make through our cookie-management tools.

More information is available in our Cookie Policy.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide products and services;

  • maintain purchase records;

  • satisfy accounting, tax and commercial-record requirements;

  • resolve disputes;

  • enforce agreements;

  • prevent fraud;

  • comply with legal obligations;

  • establish or defend legal claims.

Retention periods may therefore differ depending on the type of information.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. Security

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, destruction, misuse or loss.

However, no website, transmission system or electronic storage method can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using the internet and for protecting credentials associated with any account you create.

11. Personal Data Breaches

If we become aware of a personal-data breach, we will assess the incident and take reasonable steps to contain and remediate it.

Where applicable law requires notification to a competent authority or affected individuals, we will provide such notification in accordance with the applicable requirements.

12. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights to:

  • obtain information concerning personal information we process about you;

  • request access to personal information;

  • request correction of inaccurate information;

  • request deletion of information in qualifying circumstances;

  • request restriction or cessation of certain processing;

  • object to certain processing;

  • withdraw consent where processing relies upon consent;

  • obtain certain information in a structured or machine-readable format;

  • request transfer of qualifying personal information where technically feasible;

  • object to certain decisions made solely through automated processing;

  • lodge a complaint with a competent data-protection authority where such a right applies.

These rights are subject to applicable legal conditions, limitations and exemptions.

To exercise a privacy right, contact:

hello@parelora.ae

We may need to verify your identity before acting on a request.

We may also retain information where required or permitted by law despite a deletion request, including information necessary for legal claims, regulatory compliance, tax or transaction records.

13. Automated Decision-Making

Parelora does not presently intend to make decisions producing significant legal or similarly significant effects concerning users solely through automated processing.

If our practices materially change, we may update this Privacy Policy.

14. Children's Privacy

Parelora's website, digital products, memberships and commercial services are intended for adults and are not knowingly directed toward children.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information to Parelora without appropriate authorisation, contact us at hello@parelora.ae.

15. Information You Share in Community Settings

Where Parelora offers community spaces, events, discussions or other interactive environments, information you voluntarily disclose to other participants may be seen or retained by those participants.

You should avoid sharing information that you consider confidential, highly sensitive or inappropriate for disclosure to other community members.

Parelora cannot control how another participant independently uses information that you voluntarily disclose to them, although conduct within Parelora spaces may remain subject to applicable community rules.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or platforms.

Parelora is not responsible for the privacy, security or information practices of third parties that operate independently from us.

You should review the privacy notices of third-party services before providing information to them.

17. Business Transfers

If Parelora undergoes a merger, restructuring, investment, acquisition, sale of assets or similar corporate transaction, information may form part of the transferred business assets, subject to applicable law and appropriate protections.

18. Legal Disclosure

We may disclose personal information where reasonably necessary to:

  • comply with applicable law;

  • respond to lawful requests from regulators, courts or competent governmental authorities;

  • protect the rights, property or safety of Parelora or others;

  • investigate fraud, misuse or unlawful conduct;

  • enforce agreements;

  • establish, exercise or defend legal claims.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, operations or legal requirements.

The updated version will be identified by its “Last Updated” date.

Where a change materially affects the way we handle personal information, we may provide additional notice where appropriate or required.

20. Contact

Questions, requests or concerns regarding this Privacy Policy or Parelora's handling of personal information may be sent to:

Parelora F.Z.E.
Ajman Free Zone
United Arab Emirates
Email: hello@parelora.ae